Privacy Policy

1. Information We Collect

1.1 Personal Information

When you contact us for video surveillance installation services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Property address where installation services are requested
• Company name and business information (for commercial clients)
• Payment and billing information for service transactions
• Communication preferences and service requirements

1.2 Technical Information

We automatically collect certain technical information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Hanola uses the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our video surveillance installation services
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Project Management: To schedule installations, coordinate with technicians, and manage service appointments
• Billing and Payments: To process transactions and send invoices for services rendered
• Marketing: To send promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Website Improvement: To analyze website usage and enhance user experience

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (installation technicians, payment processors, scheduling software providers)
• Legal Requirements: When required by law, court order, or governmental regulations
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Protection of Rights: To protect the rights, property, or safety of Hanola, our clients, or others

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and privacy practices
• Secure backup systems and disaster recovery protocols

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors interact with our website
• Analyze website traffic and performance
• Deliver personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain website features.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing under certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information collected
• Legal and regulatory requirements
• Business and operational needs
• Contractual obligations

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by Hanola. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to information collected through our website and services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without proper parental consent, we will take immediate steps to delete such information from our records. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our website and services after changes constitutes acceptance of the updated policy.